Skip to content
Plans
Help
Sign in
Plans
Help
Broadband
mobile
Sign in
Order now
Help
Joining and set-up
SIM order and delivery
20 articles
Search help
Ordering your SIM
Can I order a SIM from outside the UK?
Can I order an eSIM?
Can I put a 4G SIM in a 5G-ready smartphone?
Can I use a physical SIM card and an eSIM on the same phone?
How many SIMs can I order?
I need a different-sized SIM card. What should I do?
How many eSIMs can I order?
SIM card delivery
How and when will my SIM card be delivered?
I have not received my SIM card. What should I do?
When should I insert my new SIM card?
SIM replacement
How do I order a replacement SIM?
If I change my phone, will I need a new SIM?
What should I do if my SIM card gets broken, lost or stolen?
Using eSIM
Can I switch back to a physical SIM card from an eSIM?
How do I install an eSIM on a smartwatch?
How many eSIMs can my phone have at once?
What happens if I delete my eSIM?
Why should I use an eSIM?
Can I use an eSIM on my current phone?
How do I get an eSIM?
