My saving hasn't been applied. What do I do?

There are two savings, and you get whichever is bigger, not both:

• Olilo broadband customers pay £3 a month less on every line. See Do Olilo broadband customers pay less?
• Two or more lines on one account pay £1 a month less on every line. See Is there a saving for having more than one line?

If your bill doesn’t show the saving you expected:

• Broadband: check you clicked the confirmation link we emailed to the address on your broadband account. The lower price starts once that’s done.
• More than one line: the saving applies while you have at least two active lines. It ends from your next bill if you go back to one.

Still not right? Contact us with your mobile number and, for the broadband saving, your broadband account number.