How do I get help with eSIM activation issues?

Run through this checklist:

  1. Give it time. Most eSIMs connect within minutes. Busy periods can push it to an hour or two.
  2. Is the line on? On iPhone, check Settings → Mobile Service → (Olilo line) → Turn On This Line. On Android, make sure the eSIM is enabled in SIM manager.
  3. Set the APN to gamma. See My phone is not connecting to data.
  4. Toggle Airplane mode, then restart.
  5. Check your line in your account. If it still says Activating after a couple of hours, contact us.

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