What happens if my number doesn't transfer over on my chosen day?

It’s rare, but the UK’s number-moving system does occasionally slip. If your number hasn’t arrived by the end of the switch day:

1. Restart your phone, then check again in the morning.
2. Look at your line in your account. It shows the status of the transfer.
3. If it still hasn’t moved, contact us and we’ll chase it.

Your temporary Olilo number keeps working in the meantime.