My PAC code isn't working - what should I do?

Check these in order:

• The format. A PAC is 3 letters followed by 6 numbers, like ABC123456. Watch out for O and 0, or I and 1.
• The number. It has to be the number the PAC was issued for.
• The date. PACs expire after 30 days. Text PAC to 65075 from the old phone for a new one.

Still rejected? Contact us with the error message you’re seeing.