How do I cancel my old number and start using a new number?

Happy with a fresh number? Your Olilo number works as soon as your eSIM is installed, so there’s nothing to wait for on our side.

To shut down the old line, you need a STAC (Service Termination Authorisation Code) from your old network:

  1. From your old SIM, text STAC to 75075. The reply arrives within about a minute and tells you about any final charges or credit owed. Some networks ask for your date of birth.
  2. Give that code to your old network’s leaving process, or follow the instructions in their reply.

No old SIM to hand? Ask your old network for the STAC directly.

A STAC ends the old number for good. If you want to keep it, use a PAC instead. See How do I keep my current number when joining?

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